NATO - Junior technician [distributed information systems (IS) monitor]

General Responsibilities

• Maintaining the systems configurations according to NSPA defined IS standards.

• Supporting distributed computing resources in accordance with NSPA defined guidelines and procedures.

• Maintaining an inventory of the local system configurations.

• Maintaining a problem management tracking system and determining when equipment needs servicing/troubleshooting.

• Executing initial troubleshooting on all hardware/software installed in the organisational element.

• Installing new hardware and software in accordance with NSPA defined standards and procedures.

• Arranging receipt of new IS material and return of old IS material from/to designated storage locations.

• Performing cabling and rewiring, connecting and re-connecting for new or relocated hardware.

• Assisting the end-user in the development of suitable IS solutions and coordinating the implementation process.

• Customizing, documenting and controlling end-user applications and other software as required.

• Collecting and coordinating requirements for the distributed IS planning and for the NSPA Information Systems Master Plan (NISMP).

• Evaluating, in coordination with Infrastructure and Service Delivery Division (IS) and possibly with the Infrastructure, Facilities and Support Services Division (AF), new hardware and software products and making recommendations concerning their usage.

• Creating/maintaining security, recovery and contingency plans for the protection of end-users' assets.

• Revising facility security requirements and coordinating them with the AF Division.

• Maintaining an inventory of locally installed equipment and ensuring its physical security.

• Enabling access to system resources in accordance with the user profile for new users and disabling access at the users' departure or transfer.

• Notifying IS Division, helpdesk and network team, about all modifications to the physical network configuration, in particular for material which has been permanently removed from the network.

• Assuring the formatting of hard disks before material is being disposed or re-distributed.

• Preparing job-related correspondence.

• Preparing presentations and giving briefings as required.

• Executing other related tasks as required in peacetime and any other appropriate tasks assigned in times of crisis or war.

• In the event of crisis or war the incumbent will, subject to the agreement of their national authorities, remain in the service of the Agency.

Specific Responsibilities

• Interacting with end-users and providing internal guidance for an efficient use of the equipment.

• Planning, preparing and giving end-user training and follow-on courses to all Programme Office personnel

  concerned.